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Terms of Use

Last updated: October 27, 2026

These Terms of Use ("Terms") are a public offer from SP Krou Tech ("we", "us", the "Operator") to any individual ("you", the "User") who uses the Mysty mobile app for iOS and Android or its web version at app.askmysty.com (together, the "Service"). By signing in to or using the Service, you accept these Terms. If you do not agree with them, please do not use the Service. Questions about these Terms can be sent to support@askmysty.com.

1. The Service

Mysty is an AI guide for self-reflection and clarity. You ask a question, and the Service generates a personal answer using artificial intelligence. The Service also offers daily practices and optional daily reminders.

  • Platforms — the Mysty app for iOS and Android and the web version at app.askmysty.com.
  • Free access — a new account receives a few free sessions once. Further use requires a Mysty Plus subscription or a purchase in the web version.
  • Changes to features — we may add, change or remove features of the Service to improve it or keep it working.

2. Eligibility and Account

  • Age — by using the Service, you confirm that you are at least 18 years of age.
  • Sign-in — you sign in with Apple, Google, or your email address with a one-time code. No password is created.
  • One person, one account — your account is personal. Do not share access to it with others.
  • Accurate data — you are responsible for the email address you use being yours and accessible to you.
  • Conclusion of the agreement — the agreement between you and us is concluded when you first sign in to the Service.

3. Mysty Plus Subscription

Mysty Plus is a paid subscription sold in the mobile app.

  • Where it is bought — the subscription is purchased, renewed and cancelled only through the App Store or Google Play, under the terms of the respective store. The store charges the payment; we do not receive your card details.
  • Periods — the subscription is offered for a week, a month or a year. Prices are shown in the app before purchase.
  • First-year discount — a new account may be offered a discounted first year of the annual subscription within 24 hours of its first sign-in, if the store offers it. Whether the discount applies to a particular store account is decided by the store.
  • Auto-renewal — the subscription renews automatically at the end of each period until you cancel it in the store's subscription settings. Cancellation takes effect at the end of the current paid period.
  • Refunds — refunds for subscriptions are handled by the App Store or Google Play under their own rules. We cannot issue refunds for store purchases.

4. Web Version Purchases

The web version of the Service, available in Russian, offers packs of sessions and periods of unlimited access paid in rubles.

  • Payment — payments are processed by a third-party payment provider. We do not collect, receive or store your bank card details.
  • Prices — prices are shown in the web version before payment.
  • One-time purchases — web purchases are one-time and do not renew automatically.
  • Linked balance — if you link your Mysty account with your account in the Mysty Telegram bot, your session balance is shared between them.
  • Refunds — a refund request for a web purchase can be sent to support@askmysty.com within 14 calendar days of payment. A refund for sessions already used may be declined. Approved refunds are returned via the original payment method.

5. User Obligations

You agree to:

  • Lawful use — use the Service in accordance with applicable laws and these Terms.
  • Integrity of the Service — not attempt to reverse-engineer, hack, overload or disrupt the Service.
  • No automation — not send automated or bulk requests to the Service.
  • Your content — take sole responsibility for the questions and other content you submit.

6. Prohibited Content

You may not use the Service to request or distribute content related to:

  • Drugs — narcotics or psychotropic substances, including promoting their use.
  • Self-harm — suicide or its promotion.
  • Sexual content — pornographic materials, including any content involving minors.
  • Hate and extremism — extremist content or hate speech.
  • Violence — content that incites violence or constitutes harassment.
  • Third-party rights — content that violates the rights of others.
  • Manipulation — attempts to exploit or manipulate the AI system.
  • Other unlawful content — anything restricted or prohibited by applicable law.

We may decline to answer such requests and may restrict or terminate access for accounts that violate these rules.

7. Intellectual Property

All rights to the Service, its software, design and brand belong to the Operator or other right holders. Your questions belong to you. You grant us a free, non-exclusive license to store and process your questions and the answers generated for you to the extent needed to provide the Service.

8. Not Professional Advice

Answers in the Service are generated by artificial intelligence for personal reflection only.

  • No professional advice — answers are not medical, psychological, legal, financial or any other professional advice and do not replace a qualified specialist.
  • Your decisions — answers should not be the sole basis for important life decisions.
  • Possible errors — AI-generated answers may be inaccurate, incomplete or unexpected.
  • Crisis — if you are in crisis or your safety is at risk, contact local emergency services or a qualified professional.

9. Limitation of Liability

THE SERVICE AND ALL GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANSWERS WILL BE ACCURATE, COMPLETE OR SUITABLE FOR YOUR PURPOSES.

Answers are produced by third-party AI models that we do not develop or fully control. To the maximum extent permitted by law, we are not liable for the content of AI-generated answers or for any indirect, incidental or consequential damages, including loss of profit, data or reputation, arising from the use of the Service or its unavailability. Answers that do not meet your expectations are not grounds for a refund or compensation.

10. Account Deletion

  • How to delete — you can delete your account from your profile in the Service. We send a confirmation link to your email; the link is valid for 1 hour.
  • What is deleted — confirming deletion removes your account and its data, including answers, name, settings, reminders and the memory used to personalise answers.
  • Subscriptions — deleting your account does not cancel an active App Store or Google Play subscription. Cancel it in the store yourself.
  • Our right to suspend — we may suspend or terminate access to the Service for accounts that violate these Terms.

11. Personal Data

The processing of your personal data is described in our Privacy Policy. By using the Service, you agree to the processing of your data as described there.

12. Governing Law and Disputes

These Terms are governed by the laws of the Operator's country of registration, without prejudice to mandatory consumer protection rules of your country of residence. Disputes are first resolved through negotiation; write to support@askmysty.com. If no agreement is reached, the dispute is submitted to the competent court in accordance with applicable law.

13. Changes and Final Provisions

  • Changes — we may update these Terms. The updated version takes effect when published on this page, and the date of the last update is shown above. Continued use of the Service after the update means you accept the updated Terms.
  • Severability — if any provision is found invalid, the remaining provisions stay in effect.
  • No waiver — failure to enforce a provision is not a waiver of it.
  • Entire agreement — these Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.