This Privacy Policy explains how SP Krou Tech ("we", "us", the "Operator") collects, uses and protects your personal data when you use the Mysty mobile app for iOS and Android or its web version at app.askmysty.com (together, the "Service"). For any privacy question or request, write to support@askmysty.com.
1. Data We Collect
- Account data — your email address, the name Mysty uses to address you, and the identifier of your sign-in provider (Apple, Google or email).
- Questions and answers — the questions you ask and the answers generated for you.
- Personalisation memory — a short summary of your past questions that helps make later answers more personal.
- Daily practice — when you open the daily practice.
- Reminder settings — if you switch on daily reminders: your reminder settings, a push-notification token, your device timezone and language.
- Purchase metadata — transaction identifiers, product, status and dates of purchases. We never receive your bank card details.
- Usage analytics — events of your interaction with the Service and your language.
- Linked bot account — if you link your account with the Mysty Telegram bot, your Telegram user identifier.
2. How We Use Data
- Providing the Service — signing you in, generating answers and keeping your account and balance.
- Personalisation — making answers more relevant using your name and personalisation memory.
- Purchases — granting access you paid for and handling refund requests.
- Reminders — sending daily reminders, only if you switched them on.
- Improvement — analysing how the Service is used to make it better.
- Support and security — answering your requests and protecting the Service from abuse.
3. AI Processing
To generate answers, your questions and the context needed for an answer, including your name and personalisation memory, are sent to third-party AI model providers. These providers process the data to produce the answer for us. Their servers may be located outside your country of residence.
4. Sharing With Third Parties
We do not sell your personal data. We share it only with service providers that help us run the Service, and only to the extent needed:
- AI model providers — to generate answers.
- App Store and Google Play — to process subscriptions under their own privacy policies.
- Payment provider — to process web version payments. Card details are entered on the provider's side and never reach us.
- Sign-in providers — Apple and Google, when you choose to sign in with them.
- Infrastructure and analytics — hosting, email delivery, push notifications and usage analytics.
- Authorities — when required by applicable law.
5. International Transfers
Your data may be processed on servers outside your country of residence, including by AI model providers. We take reasonable measures to protect your data wherever it is processed, including secure transfer protocols and access controls. By using the Service, you agree to such transfers.
6. Emails and Notifications
- Emails — we send only service emails: sign-in codes and account deletion confirmations. We do not send marketing emails.
- Push reminders — sent only if you switch on daily reminders. You can turn them off at any time in the Service or in your device settings.
7. Data Retention
- While your account exists — we keep your account data, questions and answers, personalisation memory and settings for as long as your account exists.
- After deletion — when you delete your account, its data is deleted.
- Legal obligations — purchase records may be kept longer where required by law or needed to resolve disputes.
8. Account Deletion
You can delete your account from your profile in the Service. We send a confirmation link to your email; the link is valid for 1 hour. Confirming it deletes your account and its data: answers, name, settings, reminders and personalisation memory. Deleting your account does not cancel an active App Store or Google Play subscription — cancel it in the store yourself.
9. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate data.
- Deletion — delete your account in the Service or ask us to delete your data.
- Withdraw consent — withdraw your consent to processing at any time, for example by switching off reminders or deleting your account.
To exercise these rights, write to support@askmysty.com. We respond within 30 calendar days.
10. Changes to This Policy
We may update this Privacy Policy. The updated version takes effect when published on this page, and the date of the last update is shown above. Continued use of the Service after the update means you accept the updated Policy.